A) Booking and payments :

The following standard prices are applied per apartment.

Guests staying on a monthly basis (4 weeks), may wish to extend their stay (subject to availability). We are not able to guarantee availability if you wish to extend your stay beyond the period for which the payment was made.

Guests must inform us that they desire to extend their stay within 7 days before the end of the monthly booking that was paid; if there is availability, payment for the extension must always be made within 7 days of the end of the monthly booking that was paid before. In the absence of communication and/or payment within the terms indicated above, we will be free to make other reservations.

The price of the extension of the stay depends on the duration of the extension: if the extension is for one month (4 weeks), under equal conditions, the cost will be the same as agreed for the previous period (subject to any seasonal increases). However, if the extension is shorter than one month, the price follows the rates shown above.

From 3.00pm to 7.00pm. Upon arrival, the IDs of all the people who will occupy the accommodation, including minors, must be shown for communication to Police Headquarters. A credit card must also be provided which will be used both to guarantee that the payment for the stay, if not already made, will be made by the card holder, and that further extra consumption and any damages will be paid at the time of check-out.

Before providing the booked apartment, our staff will, together with the customers, check the state of the apartment, with the relevant equipment; the customers are required to carefully examine the housing unit and if there is something wrong they are required to communicate it in the appropriate form that will be filled out together with our staff. In the absence of reports it is understood that the customers have viewed the apartment and that everything is to their satisfaction.

Once the unit badge has been handed over, the guest can enter and exit the facility at any time and with maximum freedom. Any early check-in and late check-in must be agreed and could have an extra cost of 15 euros if not agreed 24 hours before of arrival.

It is strictly forbidden, by law, to change the identity of the people, or increase the number of them, staying in the assigned unit without having promptly agreed such change with the Superstar Residence; if it is discovered that the number or identity of the people staying is different from those agreed upon in the assigned unit, a fine of 250 euros will be imposed and the measures allowed by law will be taken..
It is prohibited, by law, to allow third parties to enter the structure and to host in your unit those who have not had a regular check-in or who have not been notified to Superstar Residence staff.

The Residence Superstar is a "Smoke free" accommodation facility, which implies a ban on smoking in all residential units and in all common areas inside the building. It is possible to smoke outside in the large garden available. Smoking is prohibited in the apartments in all cases, even if you keep the windows open or look out of the windows. The ban is required both for hygienic-sanitary reasons (bad smell) and for safety reasons regarding fire prevention. Fines range from €27.5 to €275 as applicable by law.

Payment of damages and sanctions: if during their stay the customers were to cause theft and/or damage to the property's property and/or if they were to be subjected to sanctions for failure to comply with Superstar Residence terms and conditions (such as the smoking ban) the guests of the facility and the person (natural or legal person) who made the booking will be jointly liable and an immediate refund will be requested according to the price list reported in point 15.

The Superstar Residence provides:

• the weekly cleaning of all the rooms in the apartment, including the kitchen, but not of the crockery and cookware and the disposal of rubbish which are the responsibility of the guest.
• changing bathroom, bed and kitchen linen.